Those conditions apply to all your orders:
- PinballSolutions.eu own products have 2 Years Warranty and will be repaired or replaced in case of defect not depending on incorrect installation or assembly.
When possible we will send you the relevant spare parts in order to solve the eventual problem otherwise customers will have to ship the defective item back to us in order to repair or replace it.
Customer pays the shipping back, we pay the return shipping fees.
- Shipping methods depend on the destination country.
For some countries (France, Belgium, Italy, The Netherlands, Spain, …) you can chose between ‘Access Point’ delivery, ‘Normal shipping’ and ‘DHL Express’ shipping.
‘Access Point’ method will use alternative couriers in order to keep shipping fees as low as possible.
For USA, Canada and Australia we offer the ‘International Registered’, ‘DHL Express’ or the ‘Flat rate’ option. Delivery time after shipping is on average 10 days (for USA).
- Shipping delay after payment confirmation is about 5 days but we usually ship within few days.
Delay may vary in some circumstances and you’ll be promptly informed.
- Items in back-order are not in stock or need to be assembled. In some cases availability delay may be long. Contact us before ordering if you need the items quickly.
- You have 15 days delay for refund requests in case of product not fitting your needs.
The items must be in perfect status and with the original protection plastics (when applicable).
If you ask for refund on items sold in kit and already assembled you’ll be charged for 50% restock fees. This means that we will only refund 50% of the (in kit to assemble) item price when already assembled.
Customer pays the return shipping fees and the initial shipping fees.
Modified on: 26/09/2020